About Us – Alpha Physio

If you are a new patient, you will be booked in for an initial consultation to take a full history of your injury or condition plus provide your first treatment and a treatment plan.

Frequency and duration of future appointments depend on the injury or condition, however they are usually half hour bookings.

You will initially discuss your condition with the physiotherapist. They will examine you and identify your problem, make a diagnosis, and provide you with a detailed explanation of your condition. As we treat the cause not the symptom, we believe it is important that you are aware of the cause and are fully informed of the treatment we will be providing. Once diagnosed, you will receive treatment and your physiotherapist will discuss the need for further visits when and if required.

For most conditions this will not be a problem – just let our practice manager know of your preference at the time of your appointment. For some complex conditions, such as migraines or other types of headaches, we recommend booking with our physiotherapists who are specifically trained to treat such conditions.

Any x-rays or scans and the accompanying report as well as any other information you believe would be helpful. You should also wear comfortable clothing that will allow the physiotherapist access to your injury.

Although many local doctors do refer patients to us, it is not necessary for you to have a referral to see a physiotherapist in a private practice unless it is a work cover injury, DVA, EPC, or insurance claim. We will of course work closely with your doctor if needed to provide an ongoing treatment plan.

We will see anyone and confirm up front whether we can treat the condition or injury or not. This sets us apart from many other physiotherapists as we will not waste your time if your condition or injury requires a different kind of treatment. However there is a long list of things we can treat which includes (but isn’t limited to):

• Migraines
• Tension headaches
• Cluster headaches
• Trigeminal Neuralgia
• Vertigo and dizziness
• Neck and back pain
• Arthritis and osteoporosis management
• Lymphoedema and Lipoedema
• Post-surgery support
• Poor circulation
• Tendinitis and bursitis
• Joint and muscle injuries
• Compartment Syndrome
• Musculoskeletal injuries
• Core muscle health
• Strengthening programs
• Fibromyalgia
• Posture correction
• Coccydinia (Treatment Specialists)
• Sleeping difficulties
• Restless Legs Syndrome
• Trigger point therapy
• Deep Venous Thrombosis
• TMJ (jaw) dysfunctions
• Psoas dysfunction

If your condition isn’t listed or you have any questions not listed here, please call us.

Most of our treatments can be covered by health insurance (using HICAPS) or worker’s compensation, however to be sure your particular policy does cover our treatments, please contact your provider.

Fees are dependent on which physiotherapist is treating you, which we can confirm with you at the time of booking an appointment.

Please note that on a needs basis we will review our fees to meet exceptional circumstances.

Workers compensation patients will be billed to their insurer. Referrals, a claim number, and case manager details need to be provided as soon as possible, as this will allow us to also have input into your treatment to ensure the best outcome.

DVA patients may require a current doctor’s referral, and will be billed to DVA directly.

CTP claims (motor vehicle accidents) require a doctors referral and contact with the at-fault driver’s Registration CTP insurer. A treatment plan may then be provided.

EPC (Enhanced Primary Care) Please consult your GP, as you may be eligible for up to 5 treatments under this Medicare scheme. We are able to claim directly from Medicare at the time of treatment and for consultations with Simon there is no out of pocket expense.

Private Patients do not need a doctor’s referral, however payment is requested at the time of the visit. We are able to take payment directly through HICAPS from your private heath fund and EFTPOS facilities are also available.

Private Migraine patients do not require a referral and will receive treatment from Simon who has received specialised training from the Watson Headache institute on treating the cause of migraine pain.

Yes, we do. Whether you are self-managed or plan-managed, we are able to work with you to treat and manage many conditions. We also offer home visits, rehabilitation, hydrotherapy visits, and more.

As we have 3 physiotherapists working split shifts we can usually accommodate from early morning to early evening appointments as well as Saturday mornings. Once you are an established patient with one of our physiotherapists, they will work with you to ensure you receive the treatments you require.

Yes we do attend home visits if required, however additional fees may apply. Please let our practice manager know if you need this service at the time of booking an appointment.

Dry Needling uses needles combined within a Western Scientific framework to enhance the physiotherapists’ skill set and clinical effectiveness, and broaden the range of conditions that they can treat effectively. Many patients request Dry Needling and ongoing research has grown to provide evidence-based support for its use in the treatment of acute and chronic back and neck pain, and many other conditions. Our physiotherapists will suggest this treatment if required.

Yes. As members of the Australian Physiotherapy Association we are committed to providing quality health care by keeping up to date with new practices as well as abiding by the professional standards set out in the Code of Conduct.